Refund Policy

Last updated: March 17, 2026

1. General

Ener Quote is a B2B subscription service. Our goal is to let your team fully evaluate the product on the FREE tier before you move to PRO. Because of this, refunds are generally limited and assessed case‑by‑case.

2. Free tier

The FREE plan is available at no cost for evaluation and light production use. No charges are made to your payment method while you remain on the FREE plan.

3. PRO subscriptions

PRO subscriptions are billed via our payment partner Paddle on a recurring basis according to the billing interval you select (for example, monthly or annually).

4. Refunds

• Initial billing: if you believe you were charged in error at the start of a PRO subscription, please contact us within 7 days of the charge.
• Renewals: for renewals, we typically do not issue refunds once a billing period has started, but we may do so in exceptional cases at our discretion.
• Partial periods: we do not provide prorated refunds for unused time when you cancel in the middle of a billing period; your access remains active until the end of the paid term.

5. How to request a refund

To request a refund or dispute a charge, please email us at support@dothings.one with:

• Your account email address.
• The date and amount of the charge.
• Any relevant invoice or receipt information.
• A short explanation of the issue.

We will review your request in a reasonable timeframe and reply with the outcome or any additional information we need.

6. Payment processor

All card payments are processed securely by Paddle. In some jurisdictions, Paddle may appear as the merchant of record on your statement. Where appropriate, Paddle’s own refund rules and legal obligations also apply.

7. Changes to this policy

We may update this Refund Policy from time to time. Material changes will be reflected on this page with a new “Last updated” date.

If you have any questions about this Refund Policy, please contact us at support@dothings.one.